Refund Policy

1. Return Eligibility & Time Window

We support a hassle-free return service for all purchased products. Customers can apply for a return request within sixty days starting from the day customers receive the ordered goods. To be eligible for return, the product must be kept in original condition, including intact original packaging, unused status, and complete attached accessories.

2. Valid Return Reasons

We accept return applications for multiple scenarios, including but not limited to inappropriate product size and style, product does not match personal expectations, damaged goods during transportation, and factory quality defects. All return requests need to be submitted through the contact channel on our official contact page.

3. Refund & Return Costs

For returns caused by product quality problems or logistics damage, we will bear all return shipping costs. For returns initiated due to personal reasons, customers shall be responsible for the corresponding return shipping fees. No additional hidden fees will be deducted from the final refund amount under any circumstances.

4. Refund Processing Period

After we receive and inspect the returned products to confirm compliance with return standards, we will initiate the refund procedure immediately. The refund will be credited to the customer’s original payment account within five to ten working days. The arrival time of the fund is subject to the settlement rules of the customer’s payment platform.

5. Partial Refund Rules

For orders containing multiple products, customers can apply for partial returns of individual items instead of returning the entire order. The refund amount will be calculated based on the unit price of the returned products, and the overall free shipping benefit of the original order will not be affected.

 

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