Customer Service Policy

1. Contact Method

All customer consultation, feedback, complaint, order modification and after-sales service requests shall be submitted through the dedicated contact channel on our contact page. We do not support other third-party social platforms for official business processing. Our customer service team covers multiple common service scenarios to serve global users.

2. Service Response Rules

Our customer service team will respond to all valid user messages within a reasonable time frame during working hours. We provide support for multiple types of consultations, covering product parameter inquiry, order logistics query, shipping policy consultation, return and refund guidance, and policy interpretation of all official regulations.

3. Order Related Services

Our customer service team can assist users in solving various order-related problems, including order status confirmation, shipping address correction for unshipped orders, logistics exception handling, and solving abnormal problems encountered during payment settlement. All orders are settled uniformly in USD currency.

4. After-Sales Support Services

In addition to the sixty-day return service, we provide professional after-sales technical support for all outdoor products. If users encounter product installation difficulties or usage problems after receiving goods, they can contact our customer service team to obtain detailed operation guidance and solutions.

5. Service Specification

Our customer service team adheres to fair, friendly and efficient service principles for all global customers without regional discrimination. We prohibit any improper service behaviors including perfunctory replies and differential treatment. If users have dissatisfaction with service results, they can submit complaints through the contact page for secondary processing.

 

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